Policies & Important Info


Sizing

All our adult tees are unisex. Please see size chart on product page for specific measurements. If you have any questions, don't hesitate to reach out! We use Bella+Canvas tees.

 

Women: If you order your normal size, you will have a more relaxed fit. If you would like your tee to be fitted, we recommend ordering a size down.

 

Men: If you order your normal size, you will have a more slim fit. If you would like a more relaxed fit, we recommend ordering a size up.

 

Turnaround Time

Everything sold by Twelve13Co is MADE TO ORDER. Turnaround time is currently: 3-5 business days, unless indicated on the product page.

 

Shipping

Please be mindful of our processing/turnaround time: 3-5 business days. Once your order has been processed, it will be shipped.

 

We are not responsible for late, lost, or damaged packages. Once we ship your package, it is in the hands of the United States Postal Service, and we rely on their expertise to get our orders out to you intact and on time.

 

You will receive email confirmation as well as tracking information. If you elect to enter your phone number at checkout, you will also receive shipping updates via text.

 

We cannot guarantee delivery date and are not responsible for any delays.

 

Refunds and Exchanges

Because each item is custom made, we do not accept returns or cancellations. 

 

ALL SALES ARE FINAL. Please review your order prior to checkout. Once you order is placed, it is immediately put into our production queue.

 

We want to ensure you are as happy receiving your order as we are packaging it. Please email sales@twelve13co.com with any order issues so we can work with you on a resolution.

 

Garment Care

    • Turn inside out.
    • Machine wash cold
    • Do not use bleach or fabric softener
    • Dry on low/medium heat setting
    • Do not dry clean
    • Do not iron directly on the design