FAQs

Sizing

All our adult tees are unisex. Please see size chart on product page for specific measurements. If you have any questions, don't hesitate to reach out! We use Bella+Canvas for most of our items.

 

Women: If you order your normal size, you will have a more relaxed fit. If you would like your tee to be fitted, we recommend ordering a size down.

 

Turnaround Time

Everything sold by Twelve13Co is MADE TO ORDER. Turnaround time is currently: 10-14 days

 

Shipping

Please be mindful of our processing/turnaround time. Once your order has been processed, it will be shipped. If you need your order ASAP, please contact us BEFORE placing the order.

 

We are not responsible for late, lost or damaged packages. Once we ship your package, it is in the hands of the United States Postal Service and we rely on their expertise to get our orders out to you intact and on time.

 

Standard shipping is 3 business days. You will receive email confirmation as well as tracking information. If you elect to enter your phone number at checkout, you will also receive shipping updates via text.

 

Once your order it ships, we rely on USPS to deliver it on time. We cannot guarantee delivery date and are not responsible for any delays. 

 

All decals ship free standard mail.

 

Refunds and Exchanges

We do not accept returns or cancellations. 

 

ALL SALES ARE FINAL. Twelve13 Co does NOT ACCEPT cancellations and/or returns. Please review your order prior to processing. Once you order is placed, it is put into our production queue and CANNOT be cancelled.

 

We will accept exchanges for the same item within 5 days of delivery. Buyer is responsible for return shipping cost. All items must be returned in their original condition. To exchange your item, mail your product to: Twelve13 Collection, LLC, 2950 Unity Drive 1649, Houston, TX 77057. Consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your item.

 

Sale/clearance or personalized items are not eligible for exchanges.

 

Please email sales@twelve13co.com with any order issues. 

 

Garment Care

    • Turn inside out.
    • Machine wash cold
    • Wash cold.
    • Do not use bleach or fabric softener
    • Dry on low/medium heat setting
    • Do not dry clean
    • Do not iron